Parts Supervisor

JOB OVERVIEW

The Branch Parts Supervisor is a key leadership role responsible for overseeing all parts operations within a specific branch in Iraq. This position is crucial for managing both genuine parts for the brands and aftermarket spare parts that NSC plans to distribute locally through the branch to independent garages, oil changers, and wholesalers. The Branch Parts Supervisor reports directly to the Branch Manager for overall branch alignment and functionally to the Parts General Manager at NSC for parts strategy and performance guidance.

KEY RESPONSIBILITIES

Branch Parts Operations Management:

• Oversee all daily operations of the branch parts department, including the efficient receiving, systematic storage, meticulous inventory control, and accurate dispatch of all parts.

• Ensure efficient workflow and optimal utilization of parts storage space within the branch's parts department.

Genuine & Aftermarket Parts Inventory Control:

• Manage the inventory of genuine parts for our automotive brands at the branch, ensuring adequate stock levels to support internal service operations and retail sales demand.

• Manage the inventory of aftermarket spare parts designated by NSC for distribution through the branch channel.

• Implement robust inventory control procedures, including regular cycle counts and assisting in physical inventories, to maintain high accuracy and minimize shrinkage for all parts categories.

Parts Sales & Distribution (Internal & External):

• Drive sales targets for all parts (both genuine and aftermarket) through the branch, serving both internal clients (service technicians, sales teams) and directly to retail customers.

• Specifically manage and drive the local distribution of aftermarket spare parts to local garages, oil changers, and wholesalers within the branch's designated city/region, actively achieving sales targets for this vital B2B channel.

• Oversee local parts delivery arrangements from the branch to external B2B customers, ensuring prompt and accurate fulfillment.

Team Leadership & Supervision:

• Lead, supervise, motivate, and develop parts counter staff and any branch-level parts delivery personnel.

• Provide ongoing training and coaching on parts knowledge, sales techniques for both genuine and aftermarket parts, inventory procedures, and exceptional customer service standards.

• Set clear individual and team objectives, conduct regular performance reviews, and provide constructive feedback to foster a high-performance team.

Customer Service Excellence:

• Ensure that excellent parts customer service is consistently provided to both internal clients (e.g., service technicians requiring parts for repairs) and external customers (retail customers, independent garages, and wholesalers).

• Address customer inquiries effectively, accurately identify correct parts, and resolve any discrepancies or issues efficiently.

OEM Policy & Warranty Coordination:

• Ensure strict adherence to OEM genuine parts policies and guidelines in all branch parts operations.

• Coordinate effectively with the Branch Service Manager on warranty-related parts procedures, ensuring proper documentation and handling of warranty parts.

Local Market Intelligence:

• Gather critical local market intelligence on parts demand, pricing trends, and competitor activities (both for genuine and aftermarket parts) within the branch's region.

• Provide valuable feedback on parts competitiveness and opportunities for local aftermarket distribution to the NSC Parts General Manager.

Process Adherence & System Utilization:

• Ensure strict adherence to all company parts policies, operational procedures, and safety guidelines within the branch parts department.

• Oversee the accurate and consistent utilization of the DMS for all parts transactions, inventory management, and sales reporting.

Reporting & Communication:

• Report directly to the Branch Manager on overall branch parts performance, inventory levels, team productivity, and local market dynamics.

• Functionally report to the Parts General Manager at NSC on overall parts sales results (genuine and aftermarket, internal/external), key inventory KPIs, and implementation of NSC parts strategies.

• Provide regular, comprehensive parts reports and forecasts as required by both the Branch Manager and the NSC Parts General Manager.

Cross-Functional Collaboration:

• Collaborate closely with the Branch Manager on overall branch commercial and operational objectives.

• Collaborate with the Branch Service Manager to ensure seamless parts supply to the workshop and efficient vehicle repairs.

• Liaise with the Branch Sales Manager to support accessory sales and vehicle modifications requiring parts.

• Coordinate with NSC Parts Logistics Specialist for parts ordering and inbound shipments.

SKILLS AND COMPETENCIES

• A bachelor’s degree or higher qualification.

• A minimum of four years of experience in a parts supervisor or parts distributor role.

• English and Kurdish

• Expertise in automotive parts operations, including receiving, storage, inventory control, and dispatch.

• Strong practical experience in managing parts inventory, conducting cycle counts, optimizing stock levels, and minimizing shrinkage for diverse parts categories.

• Proven ability to drive parts sales targets, including to independent aftermarket channels (local garages, oil changers, wholesalers).

• Strong commitment to providing exceptional service to both internal clients (service technicians) and external parts customers.

• Good understanding of the local automotive parts market (genuine vs. aftermarket), pricing trends, and distribution channels in the KRI.

• Strong ability to identify parts-related challenges (e.g., stock discrepancies, supplier issues, delivery bottlenecks) and implement effective solutions.

• Understanding of local customer expectations and business practices in Iraq.

• Highly driven to achieve parts sales targets and optimize inventory management, consistently taking initiative and driving operational excellence.

Benefits

• Health insurance

• Social Security

• Annual Leave

• Sick Leave

• Continuous Learning

Follow us on:
LinkedIn: https://www.linkedin.com/company/iqautojobs
Telegram: https://t.me/iqautojobs
Facebook: https://www.facebook.com/iqautojobs